Terms & Conditions

Last updated: 26-04-2024

By registering an account with Steven AB, you agree and comply by the following Terms of Use as amended from time to time. These Terms, together with our Privacy Policy, and any other terms and conditions referred to therein, form the legal relationship between you and us. You are advised to print or download and keep a copy of these Terms for future reference.

We are Steven AB, a Swedish fintech company licensed and registered as an electronic money institution with the Swedish Financial Supervisory Authority (Sw. Finansinspektionen) with the authority to issue electronic money and to provide payment services. Our registered address is Sturegatan 4, 3 tr, 102 44 Stockholm, Sweden. Our company registration number is 559026-5673, and our registered institution number with the Swedish Financial Supervisory Authority is 48004.

Demands on the Steven account holder. You must:

• Must act on behalf of yourself, you are not allowed to register or use Steven on behalf on anyone else; and
• Notify us if any information regarding you or your account should change.

Your Steven Account

• Your account is denominated in a currency of your choice, as selected by you.
• In order to use our services, you must first open an account by registering your details. As part of the signup process you will need to accept these Terms and our Privacy Policy.
• You may only open one account.
• You may only open an account if it is legal to do so in your country of residence. By opening an account you represent and warrant to us that it does not violate any laws or regulations applicable to you. You shall indemnify us against any losses we incur in connection with your breach of this section.
• You may only register or use Steven on behalf of yourself.
• All information you provide during the signup process, or any time thereafter must be accurate and truthful.
• You are allowed to use your account for corporate purposes only.
• You may close it at no cost by contacting customer service.

Collection of information

• Financial institutions are required to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers. We may therefore ask you to supply us with personal identifying information relating to you, and we may also legally consult other sources to obtain information about you.
• We will verify your corporate address and personal data of your directors, your authorised persons, as well as any partner, persons with significant control over your business, or beneficial owners in order to confirm your identity. We may also pass the aforementioned personal data to a credit reference agency, which may keep a record of that information. This is done only to confirm your identity, we do not perform credit checks and therefore your credit rating will be unaffected. We may also need to verify the identity of a recipient in the same way. All information provided by you is treated securely and strictly in accordance with all applicable laws. We may do this directly, for example by asking you for additional information, or asking you to take steps to confirm ownership of your accounts or email address; or indirectly, for example by verifying your information against third party databases or through other sources.
• If you do not provide the documents, we request in order to carry out our verification and checks, we have the right to suspend your account registration process.

Using your Account

• You must ensure that the information recorded on your account is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.
• We may contact you by phone or via email with information or notices regarding your account. It is your responsibility to regularly check the proper functioning of your email account or other methods of communication that you have registered to retrieve and read messages promptly. We shall not be liable for any loss arising out of your failure to do so.

Closing your Account

• You may close your account at any time by contacting customer service.

Account safety

• You must take all reasonable steps to keep your account safe at all times and never disclose passwords or passcodes to anyone. Our personnel will never ask you to provide your password or passcode to us or to a third party. It is advisable to change your password and/or passcode regularly (every six (6) months) in order to reduce the risk of a security breach. You must never allow anyone to access your account or watch you accessing your account.
• If you have any indication or suspicion of your account, login details, password or other security feature being lost, stolen, used without authorization or otherwise compromised, you are advised to change them. You must contact customer service without undue delay on becoming aware of any loss, theft or unauthorized use of your account, login details, password or other security features.
• We may suspend your account or otherwise restrict its functionality on reasonable grounds relating to the security of the account or any of its security features or if we reasonably suspect that an unauthorized or fraudulent use of your account has occurred or that any of its security features have been compromised. We will notify you of any suspension or restriction and of the reasons for such suspension or restriction in advance or, where we are unable to do so, immediately after the suspension or restriction has been imposed, unless notifying you would be unlawful or compromise our reasonable security interests. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.
• You must take all reasonable care to ensure that your e-mail account(s) are secure and only accessed by you, as your e-mail address may be used to reset passwords or to communicate with you about the security of your account.
• In case any of the e-mail addresses registered with your accounts are compromised, you should without undue delay after becoming aware of this contact customer service and contact your e-mail service provider. Irrespective of whether you are using a shared or your own device to access your account, you must always ensure that your login details are not stored by the browser or cached or otherwise recorded.
• Additional products or services you use may have additional security requirements and you must familiarize yourself with those as notified to you.

Liability

• We shall not be liable for any disruption or impairment of our service or for disruptions or impairments of intermediary services on which we rely for the performance of our obligations hereunder, if such disruption or impairment is due to abnormal and unforeseeable circumstances beyond our reasonable control or the control of the intermediary affected.
• We shall not be liable for any indirect or consequential losses including but not limited to loss of profit, loss of business and loss of reputation. We shall not be liable for any losses arising from our compliance with legal and regulatory requirements.
• Nothing in these Terms shall operate to exclude liability for death or personal injury due to negligence or for fraud or fraudulent misrepresentation or for any statutory liability that cannot be excluded or amended by agreement between the parties.
• Indemnification/re-imbursement. You agree to defend, reimburse or compensate us and hold us and our other companies in our corporate group harmless from any claim, demand, expenses or costs (including legal fees, fines or penalties) that we incur or suffer due to or arising out of your or your agents' breach of these Terms, breach of any applicable law or regulation and/or use of the services. This provision shall survive termination of the relationship between you and us.

Data

• The processing of your data is governed by our Privacy Policy. By accepting these Terms, you also agree to the terms of our Privacy Policy. You should print and keep a copy of the Privacy Policy together with these Terms. Our Privacy Policy is available at https://www.getsteven.com/privacy
• In accordance with our Privacy Policy, we may share your personal data within the Steven FS group in order to provide you with the best service. You explicitly consent to us accessing, processing and retaining your personal data and that of all of your representatives for the purposes of providing the payment services described in these Terms. We need your explicit consent as a result of certain rules which apply to us. This consent does not relate to how we process your personal data for other purposes, which are explained in our Privacy Policy.
• In order to provide the Services to you, Steven works with suppliers and correspondent banking service providers. We normally share your personal data with:
  • Suppliers who provide us with IT, payment and card delivery services. For a complete list of our suppliers, please contact customer service.
  • Our banking and financial services partners, including banking and lending partners, banking intermediaries and international payment service providers.
• As a default, we will send you communications via email that will inform you about new product features, events, promotions, special deals etc. By accepting these Terms, you agree to receive such notifications on a regular basis. If you do not wish to receive any notification from us, you can opt out at any time by contacting customer service.

Termination

• We may terminate your account or any payment service associated with it by giving you two months' prior notice. You may terminate your account with us at any time.
• We may at any time suspend or terminate your account without notice in case:
  • you breach any condition of these Terms or any other condition applicable to specific services covered by separate terms and conditions;
  • you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
  • we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.
• We may suspend your account at any time if:
  • we reasonably believe that your account has been compromised or for other security reasons; or<
  • we reasonably suspect your account to have been used or is being used without your authorization or fraudulently; and we shall notify you either prior to the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you.

Fees

• Any Fees related to the services will be clearly communicated to the user before applied. For clarity, the "Fees" section forms part of these Terms. Fees are subject to change in accordance with the section "Changes to these Terms of Use" below.

Changes to these Terms

• These Terms and any additional terms and conditions that may apply are subject to change. Changes will be implemented with prior notice from us under the procedure set forth in this section.
• We shall give notice to you of any proposed change by contacting you via phone or email.
• The proposed change shall come into effect two (2) months after the date of the change notice, unless you have given us notice that you object to the proposed changes before the changes come into effect. Changes that make these Terms more favourable to you shall come into effect immediately if so stated in the change notice. Changes to exchange rates shall come into effect immediately without notice and you shall not have the right to object to such a change.
• If you object to the changes, they will not apply to you, however, any such objection shall constitute a notice by you to terminate and close your account.

How we communicate

• We usually communicate to you via email. You are required to check for emails from us regularly and frequently. Any communication or notice sent will be deemed received by you on the same day.
• Where legislation requires us to provide information to you on a durable medium, we will either send you an e-mail (with or without attachment) or send you a notification pointing you to information on our website in a way that enables you to retain the information in print format or other format that can be retained by you permanently for future reference. You are required to keep copies of all communications we send or make available to you.
• You can request a copy of the current Terms or any other contractual document relevant to you by contacting customer service.
• We will communicate to you in English and will always accept communications made to us in English. Documents or communications in any other languages are for convenience only and shall not constitute an obligation on us to conduct any further communication in that language.
• We may contact you via email, letter or telephone, where appropriate. If you use any mobile services, we may communicate with you via SMS. Any communication or notice sent by post will be deemed received three days from the date of posting for Swedish post or within five days of posting for international post. Any communication or notice sent by SMS will be deemed received the same day.
• You may contact us at any time by sending an email to customer service at info@getsteven.com

Complaints

• Any complaints about us or the services we provide should be addressed to us in the first instance by contacting customer service. You should clearly indicate that you are wishing to make a complaint to us. This helps us to distinguish a complaint from a mere query. We send you a complaint acknowledgement via e-mail within 48 hours of receiving your complaint in accordance with our complaints procedure.
• We endeavour to provide you with an answer or resolution to your complaint within the timeframes as outlined by the Ombudsman Service. Should this not be possible due to unforeseen circumstances or lack of information, we will contact you.

Miscellaneous

• No person other than you shall have any rights under these Terms.
• Your account is personal to you and you may not assign any rights under the Terms to any third party.
• If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.